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iSRVCE is an IT Command and Control system that enables IBM to deliver technology resource management through a secure internet application.

iSRVCE provides online templatized service request entry and support for tracking for IT services, with real-time updates to status and visibility into the complete lifecycle of a request as well as ad-hoc reporting capabilities.


iSRVCE provides its capability through a personalized user interface. All of the iSRVCE features are delivered through a single authentication step using the Single Sign On and Centralized Identity Management system.



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